The Buyer may return the Goods/Services purchased within 14 (fourteen) days from the date of delivery, without undertaking any legal or penal responsibility and without providing any justification, by exercising the right of withdrawal.
The notification of withdrawal and other communications related to the Agreement must be sent via the communication channels specified on the Website and/or those belonging to the Seller. In order to exercise the right of withdrawal, the Buyer must notify the Seller within the legal period and in accordance with the withdrawal options provided on the Website. Please carefully read the relevant sections on the Website for details on returns and exercising the right of withdrawal.
The right of withdrawal cannot be exercised in the following cases:
a) In contracts related to goods or services whose prices are subject to fluctuations in financial markets and are not under the control of the seller (e.g., items in the jewelry, gold, and silver categories)
b) In contracts for goods that are prepared in line with the consumer's personal wishes or needs, are not suitable for return due to their nature, are perishable or may expire soon
c) In contracts involving goods whose packaging, tape, seal, or protective cover has been opened after delivery, and which are unsuitable for return due to health or hygiene reasons
d) In contracts related to goods that are mixed with other products after delivery and cannot be separated due to their nature
e) In contracts involving physical media such as books, audio or video recordings, software programs, or computer supplies, if their packaging has been opened by the consumer
f) In contracts for the delivery of periodicals such as newspapers or magazines, except those provided under subscription agreements
g) In contracts related to services for accommodation, transportation of goods, car rental, food and beverage supply, or leisure activities to be carried out on a specific date or period
h) In contracts related to betting and lottery services
ı) In contracts for services where performance has begun with the consumer’s consent before the withdrawal period has ended
i) In contracts related to digital content delivered instantly in electronic format and intangible goods provided instantly to the consumer.
For Goods/Services excluded from the scope of the Distance Contracts Regulation (such as food, beverages, or other daily consumption items regularly delivered to the buyer’s residence, or services in sectors like travel, accommodation, catering, and entertainment), the provisions of the Distance Contracts Regulation will not apply, and the Buyer will not be able to exercise the right of withdrawal. Cancellation and return terms for such products/services offered under the holiday category are subject to the Seller's policies.